Endeavor Robotics
  • - Business Operations
  • Chelmsford, MA, USA
  • Full Time


Who We Are: Endeavor Robotics is a leader in the rapidly growing industry of robotics. One of only a few robotics companies with a mature business, Endeavor currently specializes in delivering and supporting battle-hardened and adaptable robotics with a vision for growing into even more markets. We are committed to designing, developing, and manufacturing cutting edge tactical robotics in the United States, and to working with industry leaders and government partners to deliver innovative, reliable, and easy to operate robot solutions. To date, we have delivered more than 6,000 robots to more than 40 countries and that number continues to grow!
We are headquartered in a new state of the art facility in Chelmsford, MA and our team is comprised of some of the top roboticists and subject matter experts, supported by extremely talented, passionate, and dedicated employees pursuing the ultimate mission of Saving Lives. Endeavor is committed to innovating robotic solutions and customer-driven next generation capabilities to design and deploy robots that protect our service men and women from IED's, hazardous materials and other deadly threats. We proudly support and employ veterans and are continuing to build a diverse and vibrant team focused on excellence in everything we do. Visit our website to learn more at www.endeavorrobotics.com


How you will make a difference:
As an IT Support Specialist you are part of the Endeavor Robotics team and work across the organization providing the analysis, planning, application design and development, and project management of IT services. Work within the business, across the company, and with external partners for a streamlined operation of the function of IT. The incumbent will work closely with decision makers to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.


Responsibilities:
• Provide end user-services, including help desk and technical system support by acting as Level 1 and/or Level 2 point of contact onsite (or remote point of contact for travelers)
• Practice asset management for IT hardware, software and equipment
• Manage the deployment, monitoring, maintenance, upgrade and support of all IT systems, including security systems, telecommunications, PCs, hardware, software, and peripherals
• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems
• Work with stakeholders to define business and systems requirements for new or enhanced technologies
• Keep current with the latest technologies.
• Responsible for financial aspects of the IT department, including purchasing and vendor management
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives
• Develop requests for proposals'negotiate and administer vendor, outsourcer and consultant contracts and service agreements
• Schedule internal and external resources for all IT activities including personnel, vendors, and purchasing
• Create and maintain documentation for work processes and procedures to support continuity of service and skills, capabilities and reduce redundancy


Qualifications:
• 2 or 4 year degree in related field
• 2+ years experience in an IT support role.
• Demonstrated technical, troubleshooting, and analytical skills
• Strong knowledge of Microsoft desktop applications and operating systems
• ISSM/ISSO a plus
• PC repair and administration experience preferred
• Experience with an Active Directory environment
• Ability to quickly learn new technology/methods and adapt to in-house system applications
• Able to effectively work independently and solve problems
• Ability to identify problems, process resolution and implement action or solutions in a timely manner
• Excellent interpersonal, verbal and written communication skills
• High attention to detail, planning and organizational skills
• Ability to interact with all levels of management and personnel
• Ability to respond to requests in a timely manner
• Ability to work well as part of a team

 


Endeavor Robotics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.
Endeavor Robotics is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
 




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Endeavor Robotics

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